# Troubleshooting (Addon)

## Only the "Help" menu item does show up!

This issue can sometimes be caused by Google’s end due to low internet connectivity. You can try reloading the page, and all menu items will show up.

## The error message "drive.google.com refuses to connect" shows up within the sidebar. 

This also could happen if multiple users are logged in within the browser. Solution 1- Just log out with all users, except the one which should be used to work with the addon. Solution 2- Use a different browser or the incognito mode.

## The sidebar is completely blank.

The cause for this error message is that multiple users are logged in within the browser.

Solution 1- Just log out with all users, except the one which should be used to work with the addon.

Solution 2- Use a different browser or the incognito mode.


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